Return Policy

Eligibility for Returns:

To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
Returns must be initiated within 15 days from the date of delivery.

How to Initiate a Return:

To initiate a return, follow these steps:

a. Contact our customer support team: Reach out to us via email or phone and provide your order details and the reason for the return.
b. Return Authorization: After verifying your eligibility, we will provide you with a Return Authorization (RA) number, which you should include in your return package.

Shipping and Handling for Returns:

Unless the return is due to a defective or damaged product, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

Refund Process:

Once we receive the returned item and confirm its eligibility, we will process the refund.
Refunds will be issued using the original payment method, and the amount refunded will exclude any shipping charges.
Please allow up to 5 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support immediately.
We may request photos or other evidence of the damage or defect to expedite the resolution process.
We will either offer a replacement for the damaged/defective item or provide a full refund, including shipping costs.

Non-Returnable Items:
Certain products are not eligible for return due to their nature. These may include:

Downloadable content, digital products, or gift cards.
Items that have been used, opened, or tampered with, such as decks with broken seals.

Contact Us:
If you have any questions or concerns regarding our return policy, feel free to contact our customer support team.

By making a purchase from Cards Game Night, you acknowledge and agree to abide by this Return Policy. We value your satisfaction and appreciate your trust in us as your cards game store. Happy gaming!

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